Frequently Asked Questions
See Local Phone Numbers
Table of Contents
Business Info
Company Information
Company Name: Precision Garage Door of Hudson Valley
Locations:
5153 Route 9W Unit 1 Newburgh, NY 12550
Website: https://precisiondoorhudsonvalley.com/
Main Phone Number for Customers: 866-616-3498
Online Booking Link: https://precisiondoorhudsonvalley.com/book-now
Contact Form Link: https://precisiondoorhudsonvalley.com/contact
Customer Service Availability: 24/7 Live Operator
Holidays we're closed:
- New Years day
- Memorial Day
- Independence Day
- Labor Day
- Thanksgiving Day
- Christmas Day
National Affiliation: Locally owned and operated, backed by the Precision Door Service national franchise.
Who is the owner of Precision Overhead Garage Door Service?
Precision Overhead Garage Door Service of Hudson Valley is is owned by Everstead Group Services and operates as an individual franchise.
What are your business hours?
Do you offer emergency service or same-day availability?
Yes, we offer same-day and emergency garage door repair services. During normal business hours, we make every effort to provide prompt service, with arrival typically within a few hours for repair calls. After hours, customers can contact our main line for assistance.
What areas do you service?
Primary Service Region: Hudson Valley, NY, including Newburgh, Middletown, Poughkeepsie, Kingston, Nyack, Spring Valley, and surrounding communities across Orange, Rockland, Putnam, Dutchess, and Ulster Counties.
Counties Served: Dutchess, Orange, Putnam, Rockland, and Ulster Counties
What towns do you service?
- Accord: 12404
- Amenia: 12501
- Annandale on Hudson: 12504
- Arden: 10910
- Bangall: 12506
- Barrytown: 12507
- Beacon: 12508
- Bearsville: 12409
- Big Indian: 12410
- Bellvale: 10912
- Billings: 12510
- Blauvelt: 10913
- Blooming Grove: 10914
- Bloomingburg: 12721
- Bloomington: 12411
- Boiceville: 12412
- Brewster: 10509
- Bullville: 10915
- Campbell Hall: 10916
- Carmel: 10512
- Castle Point: 12511
- Central Valley: 10917
- Chelsea: 12512
- Chester: 10918
- Chichester: 12416
- Circleville: 10919
- Clintondale: 12515
- Clinton Corners: 12514
- Cold Spring: 10516
- Congers: 10920
- Cornwall: 12518
- Cornwall on Hudson: 12520
- Cottekill: 12419
- Cragsmoor: 12420
- Cuddebackville: 12729
- Dover Plains: 12522
- Ellenville: 12428
- Esopus: 12429
- Fishkill: 12524
- Florida: 10921
- Fort Montgomery: 10922
- Garnerville: 10923
- Garrison: 10524
- Glasco: 12432
- Glenford: 12433
- Glenham: 12527
- Goshen: 10924
- Greenfield Park: 12435
- Greenwood Lake: 10925
- Harriman: 10926
- Haverstraw: 10927
- High Falls: 12440
- Highland Falls: 10928
- Highland Mills: 10930
- Highmount: 12441
- Hillburn: 10931
- Holmes: 12531
- Hopewell Junction: 12533
- Howells: 10932
- Hughsonville: 12537
- Huguenot: 12746
- Hurley: 12443
- Hyde Park: 12538
- Johnson: 10933
- Kerhonkson: 12446
- Kingston: 12401, 12402
- Lagrangeville: 12540
- Lake Hill: 12448
- Lake Katrine: 12449
- Lake Peekskill: 10537
- Mahopac: 10541
- Mahopac Falls: 10542
- Malden on Hudson: 12453
- Marlboro: 12542
- Maybrook: 12543
- Middletown: 10940, 10941
- Millbrook: 12545
- Millerton: 12546
- Monroe: 10949, 10950
- Monsey: 10952
- Montgomery: 12549
- Mount Marion: 12456
- Mount Tremper: 12457
- Mountainville: 10953
- Nanuet: 10954
- New City: 10956
- New Hampton: 10958
- New Milford: 10959
- New Paltz: 12561
- New Windsor: 12553
- Newburgh: 12550, 12551, 12552, 12555
- Nyack: 10960
- Orangeburg: 10962
- Otisville: 10963
- Palisades: 10964
- Patterson: 12563
- Pawling: 12564
- Pearl River: 10965
- Piermont: 10968
- Pine Bush: 12566
- Pine Island: 10969
- Pine Plains: 12567
- Pleasant Valley: 12569
- Pomona: 10970
- Port Jervis: 12771
- Poughkeepsie: 12601, 12602, 12603, 12604
- Poughquag: 12570
- Putnam Valley: 10579
- Red Hook: 12571
- Rhinebeck: 12572
- Rhinecliff: 12574
- Rifton: 12471
- Rock Tavern: 12575
- Rosendale: 12472
- Salisbury Mills: 12577
- Salt Point: 12578
- Saugerties: 12477
- Shawangunk: 12488
- Slate Hill: 10973
- Southfields: 10975
- Sparrow Bush: 12780
- Sparkill: 10976
- Spring Valley: 10977
- Staatsburg: 12580
- Stanfordville: 12581
- Sterling Forest: 10979
- Stony Point: 10980
- Stormville: 12582
- Sugar Loaf: 10981
- Suffern: 10901
- Tappan: 10983
- Thiells: 10984
- Thompson Ridge: 10985
- Tillson: 12486
- Tivoli: 12583
- Tomkins Cove: 10986
- Tuxedo Park: 10987
- Unionville: 10988
- Vails Gate: 12584
- Valley Cottage: 10989
- Verbank: 12585
- Walden: 12586
- Walker Valley: 12588
- Wallkill: 12589
- Wappingers Falls: 12590
- Warwick: 10990
- Washingtonville: 10992
- Wassaic: 12592
- West Haverstraw: 10993
- West Nyack: 10994
- West Park: 12493
- West Point: 10996, 10997
- Westtown: 10998
- Wingdale: 12594
- Woodstock: 12498
Are you licensed & insured?
Yes. Precision Garage Door of Hudson Valley is fully licensed and insured.
How long have you been in business?
Precision Door Service's franchise network began in 1997. The local Hudson Valley location has been operating continuously since 1999.
Can I book an appointment online?
Do you offer any discounts?
Garage Door Repair
What types of repairs do you offer?
Our experienced and reliable technicians are experienced professionals who fix garage doors, including:
- Broken spring replacement
- Torsion and Extension springs
- Cable repair / replacement
- Roller replacement Panel repair
- Track alignment, adjustment and Hinge repair
- Sensor / safety eye repairs
- Opener repair (common items)
- Weather seal replacement
- Sagging door / balance adjustment
- Noise Reduction and Tune-ups
- Emergency Service
Do you charge a service fee?
Our service fee is $69 to come to your home. This includes a careful inspection of your garage door system and opener, as well as our recommendations on how to fix it right. If you do choose to have us repair your door, the service fee will be waived.
How do I know if my garage door needs repair vs replacement?
How quickly can you perform a garage door repair after I contact you?
We always aim for same-day service. We stock a wide range of parts on our trucks and can complete the repair in a single visit nearly every time.
Do you carry parts for most garage doors, or do some require special ordering?
We stock a wide range of parts for most garage doors, allowing us to complete repairs in a single visit nearly every time. For specialty or custom doors, some parts may need to be special ordered, and we’ll let you know upfront.
What causes garage door springs to fail, and how do you replace them safely?
Most spring failures result from metal fatigue, extreme temperature cycles, or lack of maintenance (e.g. unlubricated parts). Installing springs safely requires precise measurement, matching spring strength (torque), and proper tools. Our technicians use industry-approved safety procedures, ensure tension is balanced, and test multiple cycles before finishing. We repair both torsion and extension springs.
How do I know if my garage door spring needs to be replaced?
Signs include:
- Loud bang or snap when opening or closing
- The door opens partially then stops or falls
- Visible gap or separation in the spring
- Uneven or crooked movement
- Door is very heavy to lift manually
What is the average cost of a spring repair?
The cost of a garage door spring repair can vary depending on the size and weight of your garage door, which determines the type of spring required. Before any work begins, we provide a clear explanation of the recommended repair and review your options. All spring repairs are performed by trained technicians experienced with both torsion and extension spring systems to ensure safe and reliable operation.
Do you offer affordable pricing for common garage door repairs?
We offer affordable and competitive pricing for
- Cable replacement
- Roller/hinge replacement
- Panel repair or replacement
- Track Alignment
- Opener Repair
Do you offer warranties on repairs? If so, explain what is covered and for how long.
Yes. We back our repair work with warranties covering parts and labor for the repaired component (e.g. springs, cables) for a specific period. The length of the warranty depends on the repair.
New Garage Doors
What types of new garage doors do you sell and install?
We offer a broad selection including:
- Standard steel doors
- Carriage house / carriage-style doors
- Modern contemporary doors
- Custom wood doors
- Insulated sectional doors
- Specialty/custom designs
What brands of garage doors do you offer?
Do you do same day garage door installs?
Installation timelines can vary depending on the type of garage door and availability. While same-day or next-day installation may be possible in certain situations, most new garage door installations require ordering the door and scheduling installation once it arrives. Our team will review your needs and provide the most accurate timeline during your garage door estimate.
Can customers design their door online or see style samples before buying?
Is there a fee for garage door estimates?
Do you have a low cost garage door installation option?
Yes! We offer a budget-friendly garage door installation option starting at just $1,299.
This includes a brand-new 8’x7’ white raised-panel garage door, professionally installed.
You can also customize your new door with optional upgrades such as insulation, decorative windows, and premium hardware for an additional cost.
Do you have a showroom?
Yes - the Pompton Plains location has a showroom open during weekday hours and by appointment on weekends. It is located at 220 West Parkway #9 in Pompton Plains, NJ.
There are working garage door openers and more than a dozen garage doors.
Do you offer warranties on a new garage door?
What forms of payments do you accept? What credit cards? Checks? Cash?
Do you haul away my old garage door?
Do you install locks for garage doors?
We install a few different garage door lock types Technician will go over options on-site to determine which garage door lock is the best fit for the customer and their particular garage door Garage door screen installation or repair Garage door window, window glass, window pane or window insert repair and replacement, unless we installed the garage door Barn Doors or Swing Out Doors Man doors (pedestrian doors) Fire doors
Garage Door Openers
Do you install new garage door openers? If so, what brands or types do you install?
Yes! We install a full range of LiftMaster® and Genie® garage door openers.
Our openers include belt-drive and wall-mount motors — all designed for quiet, reliable performance and built with the latest smart technology and battery backup options.
What is the starting price for a new opener?
The cost of a new garage door opener can vary based on the type of opener, features, and your existing setup. We send a trained technician to your home to review your options and make recommendations. You will receive an exact quote before you choose to move forward with our service.
How do I know if my garage door opener needs to be repaired or replaced?
In many cases, garage door opener repair is the best option when the unit is relatively new and the issue is minor, such as worn gears, misaligned sensors, or remote control problems. However, replacement may be the better choice if the opener experiences frequent breakdowns, struggles to lift a heavier or insulated garage door, or is more than 10–15 years old and lacks modern safety features. If the cost of repair approaches the cost of installing a new opener, upgrading can often provide better reliability, improved safety, and convenient features like battery backup or smartphone control. A professional inspection can help determine the most cost-effective solution.
What's the most popular opener type in your area, and why?
Do you install smart garage door openers? If yes, what features do they include?
Yes — we install smart openers that include:
- WiFi connectivity / remote control via smartphone
- Battery backup
- Integrated cameras or motion-activated lights (e.g. LiftMaster Secure View)
- Energy-efficient motor designs
- Security features (rolling code technology)
Do you offer opener repairs? If so, what common issues can you fix?
Yes — common repairs include:
- Broken gears / sprockets
- Sensor / photo eye misalignment
- Remote control / keypad replacements
- Chain / belt adjustments or replacement
- Motor repair or replacement
- Limit / travel adjustments
Do you offer any warranties or support for new opener installations?
Do you offer free estimates on garage door openers? Will you offer free phone quotes?
Do you offer same day garage door opener installation?
Maintenance & Tune-Ups
Do you offer garage door tune-ups or maintenance services? If so, what's included in a typical visit?
Yes — our maintenance visits typically include:
- Inspection of springs, cables, rollers, hinges, and tracks
- Lubricating moving parts
- Balancing and safety testing
- Adjusting limits and travel
- Checking weather seals and sensors
- Tightening bolts and hardware
How often should a garage door be serviced or maintained?
We recommend servicing at least once per year, though in harsher climates or heavy-usage settings, twice annually is ideal.
What are the benefits of regular garage door maintenance?
- Extends the life of springs, cables, rollers, and opener
- Reduces noise, friction, and wear
- Prevents unexpected, costly breakdowns
- Ensures safe and reliable operation
- Maintains warranty compliance (on many systems)
Reputation, Trust, & Local Proof
What makes your company different from other garage door companies in your area?
What do your customers often say they appreciate most about your service?
- Prompt arrival and fast repairs
- Polite, professional technicians
- Clear explanations and no hidden fees
- Quality parts & workmanship
- Warranty support and follow-through
What are 2-3 things first-time customers should know about working with you?
- You can book online or call 24/7.
- We honor the 4-hour repair guarantee (if within normal hours) or waive the service call fee.
- We stand behind our work with warranties and use high-quality parts.
- You may add any local certifications (e.g. Better Business Bureau, local awards, manufacturer badges).
Where can I leave a review?
If you have a Google account, please leave a review on Google:
For Newburgh Location: https://g.page/r/CdfkyeWoNweLEBM/review
If not, please contact the office for alternative review options
Where can I read reviews?
Following every job, we ask a customer to review our business. You can read these reviews at: https://precisiondoorhudsonvalley.com/reviews
Licenses
Rockland County License #H-12527-A5-00-00Putnam County License #PC7348